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HR Policies & Procedures Services

Best-practice HR policies & procedures ensure compliance and enhance your employer brand.

Robust HR policies & procedures form the foundations required to align your workplace to relevant governing laws. Furthermore, HR policies & procedures should reflect the purpose of your organisation. A strategic policy or procedure is a living document designed with your business’ objectives in mind, as well as aligning with your organisation’s desired workplace culture.

Ensuring your policies are developed with the specific needs of your business in mind alongside the best practice and essential requirements can drive your business success through your greatest asset: your employees. Employee Matters are your outsourced ‘in-house’ HR experts, here to help you through human resource policy development, ensuring you’re covering all your bases while also enhancing your Employee Value Proposition (EVP) – key to placing you as an employer of choice.

How We Can Help

Every organisation's HR requirements are unique, from working environment and culture to headcount, industry type and geography. Employee Matters has vast experience with a diverse range of clients from small businesses to large enterprises, working with these entities to develop and implement policies that work for them. We listen carefully to your requirements and devise a bespoke plan which is executed by a dedicated expert to not only get you on track, but to stay there.

The Employee Matters Process for Developing New Policies & Procedures

Employee Matters has a four-step process to ensure a successful rollout of HR policies & procedures. While our bespoke approach to servicing our clients means that we may do all of, or only some of, the following, this is a high-level view of our overall process:

  1. We assess your HR function to understand what you do and don’t have in place already, using our Employee Metrics diagnostic tool. Employee Metrics identifies areas of risk and gaps that may exist, providing you with recommendations and a custom roadmap of how best to proceed.
  2. We design up-to-date policies & procedures ensuring they are not only compliant with Australian employment law, but that they also align with your business’ objectives and address the unique needs of your workforce.
  3. We oversee and assist with the implementation of your new HR policies & procedures. This includes advising on all change-management considerations associated with a redesign or update of policies & procedures and advising on how to ensure employees are aware of the changes and their role in achieving compliance.
  4. We coach, train and mentor managers, HR professionals and other organisational leaders on how to reinforce and monitor the effectiveness of your new HR policies & procedures.

Let's talk

Request a meeting to learn how we can help you drive success by outsourcing your training:


Alternatively, call us on (02) 8021 4206 to speak with one of our friendly employee experts or drop us a line via our contact page.

What Policies Should I Have in Place?

The range of policies you will need varies greatly depending on the size, type and complexity of your organisation. As a minimum however, we would recommend you consider the following policies:

Code of Conduct

A comprehensive and robust Code of Conduct is a vital component in establishing your company's ethical framework. It sets out the expectations for employee behaviour and reflects your organisation's values and commitment to ethical practices.

Health, Safety, and Wellbeing

A workplace health, safety and wellbeing policy is of critical importance in ensuring the safety and well-being of employees. Employers have legal obligations to provide a safe working environment as mandated by Australian workplace health and safety laws and regulations.

Leave (including all types of leave)

Leave and attendance policies cover various types of leave entitlements for employees in Australia. These policies include:

  • Annual Leave
  • Sick Leave
  • Personal/Carer's Leave
  • Parental Leave
  • Long Service Leave
  • Domestic and Family Violence Leave

Discrimination, Bullying and Harassment (including sexual harassment)

These policies are essential for a safe, flexible and respectful environment for employees, free from all forms of discrimination, bullying and sexual harassment. Training practices are beneficial in educating the workforce on zero tolerance policies for bullying and harassment.

Disciplinary Policy

A disciplinary policy outlines the framework and procedures for addressing employee conduct or performance issues. These policies aim to create a safe and healthy working environment by managing the risks associated with under-performance, ensuring the well-being of employees, and minimising potential hazards.

Grievance

Establishment of a fair grievance procedure ensures employees are heard, can express their complaints in a constructive way, which can all help avoid difficult conflicts.

Performance Management

Performance management policies contribute to employee development and growth. They provide a framework for setting performance expectations, identifying areas for improvement, and supporting employees in their professional development.

Why choose Employee Matters for Your Human Resource Policy Needs?

With Employee Matters, you will be working with a team of experts with an average 20 years’ industry experience each. Our team is invested in your success and have consistently delivered bespoke HR solutions across many sectors. Choose Employee Matters because we:

  • understand that your approach to people management needs to be appropriate for your business objectives and workplace culture
  • ensure that you are not only compliant with employment law, but continue to remain so
  • provide a tailored service and advice

Cost-effective HR services
without compromising on quality

Flexibility - solutions tailor made
to your requirements and budget

A clear HR strategy that delivers
real business results

A Senior HR Manager who understands
your specific business needs

We embed in your business
and are invested in your success

HR best-practice education
for your people leaders

Get Started Today

Contact us now to learn more about how we can help your organisation with your human resource policy development:

Testimonials

Since engaging Employee Matters with Morgan as our dedicated Expert, we have made major improvements to our policies across the board that benefit both the company and our employees. We went from having virtually no policies to almost all that we require within months, and improved our processes at the same time. Overall Morgan saves us time when issues arise, her sound advice always leads us in the right direction. She is a trusted adviser

Matthew Grove

CEO
We were referred to Employee Matters by our business coach, to provide coaching and support for our management team, make sure we were compliant with our HR responsibilities, and build on some of the structure that we already had in place. Employee Matters and the team were knowledgeable, responsive, flexible to the needs of our business, and Nardia became an integral part of our team. Employee Matters will continue to be part of Technium as we grow, and I'd recommend anyone who has employees to not wait for a problem, but to take a proactive approach and engage with Employee Matters sooner rather than later.

Simon Pilkington

Managing Director
The prospect of an employment dispute is terrifying to me, despite 40 years of legal experience, mainly in large firms. Now that I am the principal of a boutique planning and environmental law practice, employing 7 people, my salvation has been Natasha Hawker's book 'From Hire to Fire & Everything in Between'. It is a gem: well written and practical, it nicely balances my need for simplicity with sufficient detail to make it useful. The book is empowering in that it helps me identify the issues and questions I need to have in mind when analysing and addressing a problem. Thank you Natasha, you have literally improved the quality of my life by reducing my stress when it comes to dealing with employment matters.

Glen McLeod

Principal
As a US based business with employees in Australia, I was looking for assistance in managing our Australian arm, as well as helping me to navigate the Australian employment landscape. I have been using Employee Matters and Catherine for a while now, and have been really impressed how Catherine has helped me manage the team in Australia and has kept me abreast of HR, Fair Work and other legislative developments. Catherine’s guidance and advice has been so beneficial and I really appreciate all the extra support.

Ana Apostolescu

Director of HR & Operations
“I had the pleasure of having Natasha involved in our 2nd annual Workforce Analytics Summit in Sydney in 2020. Natasha was very well-prepared, highly professional, and an engaging panel moderator. She knew her topics well and engaged with the speakers prior to the event to be fully prepared for an outstanding session. Looking forward to working with her again in future!”

Nick Kenny

Conference Producer – Australia, New Zealand & Asia
Natasha was engaged to develop and facilitate a half day training session as part of our annual global conference. The brief was to educate our people leaders on hiring excellence and optimising team performance. As a fast growing small company, we were looking for someone to train our relatively new people leaders from both commercial and technical backgrounds (and multiple geographies). Natasha was willing to understand our organisation and particular needs, and tailor the content and workshop accordingly. She also set up an expectations model in advance so we could reflect on the desired outcomes and we debriefed against this model after the event. The training session itself was very well run, with a nice mix of theory, discussion and practice sessions for behavioural interviewing in small groups. Natasha's experience as well as her passion and enthusiasm for effectively recruiting and managing people is impressive. The session was very highly rated by our people leaders and we frequently hear people talking about Natasha's interviewing techniques. We would happily recommend Natasha to organisations seeking to invest in their recruiting and people-management capability.

Stuart FitzRoy

Chief Product & Engineering Officer, Rokt
Natasha did a fantastic job of both presenting key information in a pre-planned structure that was informative and easy to understand, and dealing with the many questions that came thick and fast from Q and A. It was really great to get the opportunity to speak to an expert who could help with any challenges a company is facing in the HR space no matter how big or small. I particularly liked that Natasha’s focus wasn’t just advice on how to stay on the right side of employment law, but also how to build a company with great culture and a happy, motivated and cohesive workforce. Great Job Natasha, looking forward to learning more from you in the future.

Drew Alexander

Director, XAM Consulting Pty. Limited.
"In 2017, my company launched its first group coaching program, designed to provide small business owners in their early years with the knowledge and support they need to grow, whilst effectively managing commercial risk. Employees and contractors are such a high-risk area for business owners, specifically those who cannot afford – or do not know where to find – reliable advice. I met Natasha in 2015 when she was delivering a presentation to a group of small business owners. With years of experience of my own in HR, within corporate organisations, it was obvious Natasha knew her subject matter inside-out. She was engaging, relevant and it was obvious that she cared. Upon launching my group coaching program, Natasha was an obvious choice to deliver a workshop on recruitment and employee engagement. Natasha was – as usual – engaging, and the content of the presentation was very relevant to the audience. As was evident from our surveys, my clients were extremely satisfied with the workshop – they felt that Natasha was the “right balance between knowledgeable and approachable”, and that the workshop resulted in increased awareness relating to HR matters which are relevant to them, and the confidence to expand their business through more clarity on the hiring process and employee engagement strategies. Since then, all the clients who attended the workshop have hired employees and they have found the strategies they learned to be extremely useful. I recommend Natasha to all my clients who currently, or plan to, employ staff, and I hope Natasha will continue to facilitate the HR workshop for our future group coaching programs."

Kathryn Kavanagh

Director, Momentum Lab
"I was very fortunate to meet Natasha Hawker at a Conference and felt so inspired by her enthusiasm that I got hold of her book “From Hire to Fire”. I found it to be an excellent summation of events that occur every day in the workplace with ready tips in how to deal with these situations. Natasha’s goal in writing the book was for it to sit "doggy eared" on managers desk and being referred to as a guide when these situations arise unannounced. This objective has been achieved and I would recommend any small business owner who is unfamiliar with managing staff to get hold of the book as it is a great knowledge base to deal with these situations".

Brian Doughty

Founder and Director, The Outsourced CFO

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Alternatively, call us on (02) 8021 4206
or drop us a note via our contact page.