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In this HerBusiness podcast interview with the Australian Businesswomen’s Network, Natasha Hawker discusses how businesses that build high performing teams have increased profit, increased customer satisfaction, increased customer loyalty and an increased ability to attract employees. Natasha emphasises the importance of employees: they are a lever for your business, with the potential to make your […]

Why do some people want to desperately work for some businesses and avoid others like the plague? Mostly it can be put down to culture or the managers’ reputation. But how do you make or create a culture? Why would you bother? My thinking is that if more businesses focused on their cultural strategy, many […]

They say, and I believe, that “giving is better than receiving”. I made one of my team members cry today which made me very happy!Today, I was able to do this. I was lucky enough to win a competition for a prize of flowers, thanks to #RubyConnection – the reason I won was because I […]

An employee who often comes in late, if at all, is frequently burdened with personal “stuff” or is just not pulling their weight in the workplace… – sound familiar? Chances are you have worked with an individual who fits this description or you still have one in your business. Unreliability is a business-killer; if you […]

Writing this article feels strange – but necessary, because this week I executed my will and guess what? It actually feels good. Good to finally have that box ticked. You must have thought about it too. Come on, everyone has at some point in their life, (although we may not like to admit it). Whether […]

How does collective mindfulness apply to workers compensation? How do our expectations get us into trouble? Oh, and what is the meaning of life? By Guest Blogger James Ellis of Framework Group I’m not so sure which I enjoy most anymore, being right or being wrong? My family, who are accustomed to my insatiable appetite […]

At the end of last week, a client rang me – she was fed up, she had had enough and needed our help. One of her employees: Had taken excessive amounts of paid and unpaid sick leave without providing any medical certificates and then claimed he was working from home while off sick Was aggressive […]

Last week, I met Carol at the Coles checkout. I asked her (while she was serving another customer) whether they sold cool bags. She did not respond – not because she was ignoring me – but she didn’t hear me. That was when I saw that she had a hearing aid (in fact a cochlear […]

The other day my burgeoning grey hairs sent me on a much overdue trip to the hairdresser for some TLC.  As usual, I engaged in a bit of chit chat with my hairdresser, a lady in her mid-twenties.  We were chatting about part-time work for teenagers as my very motivated 13 year old is already […]

So you now have your first employee or employees – congratulations! But now what? – A point to note – within the first 12 months new hires are a high risk for resignation as this is when they have limited loyalty to your business and if it is not working for them they will walk. […]