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Why do you need to care about culture or about providing a great place to work? Maybe it might help to answer these questions first: Fancy increasing your revenue by 400%? What about improving your client’s customer service experience by three times? Do you want the majority of your employees to be high performers? Have […]

As a business owner, you’re likely to have found yourself in the position of hiring staff without a clear idea of what their responsibilities or KPIs should be. Hey, I’ve done it.  Maybe you did a few Google searches and looked at the sort of responsibilities and experience other companies typically look for. While it’s […]

Are you giving your business the best shot? Maybe, but maybe not – I had a client the other day ‘interview’ a candidate and it went a bit like this: Candidate arrived – Owner seemed flustered and distracted – the interview was on the couch in front of the rest of the team…Question one (and […]

As an SME, when you get the dreaded call that one of your team is sick – what do you do? Did they actually call or was it received by text? Most small businesses run a very lean team, so having a team member off for a day – or worse still a week – […]

We are supposedly the happiest industrialised nation in the world but how are your employees fairing? Australia has been rated the happiest OECD country, with a Better Life Index of 84% of Australians being satisfied with their lives. Interestingly though, whilst we often say we are a nation of bludgers, we work some of the […]

A couple of years back, the Federal Government announced that it was making changes to Guaranteed Superannuation Contributions – these changes will finally come into effect on 1 July 2013. What does this mean for me and my business? Compulsory superannuation contributions are made by employers of behalf of their employees. At the moment, the […]

Employment Relations can be a complex area and, let’s face it – it can be hard to keep up with all the legislation changes on top of everything else you need to stay on top of as a business owner. Here are five of the myths that I hear from business owners: I pay above […]

When I’m sitting in the bus, I am always amazed at the numbers of people plugged in to iPhones, iPads and laptops – me too right now, as I am writing this blog, but it raises a concern in me for SMEs around the country – what is happening to all the information – the […]

So what is personal leave? Sounds like secret women’s business to me. What is flexible working? Does that mean flexi-time? What is NES? Do I need to know, should I care? The answer to all these questions is yes! Back on 1/1/2010 when Fair Work Act legislation came into play so did the National Employment […]

I had a call recently for advice where a senior member of a team had punched another senior member. Has this ever happened at your work or almost happened? What would you do if it did? Nothing and hope it all goes away, right? Wrong! For a start, the incident could be deemed as assault […]