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Outsourced HR and Employee Experts

Your outsourced in-house HR team!

Looking for HR outsourcing in Australia? Employee Matters is your outsourced in-house HR team. We embed ourselves into your organisation, understanding your unique needs.

Employee Matters helps your organisation maximise profitability, sustainability and productivity through your employees. Our Employee Experts understand that every organisation is unique, so we analyse your HR pain points and provide a proactive HR strategy offering as much or as little HR & Recruitment help as you need, with an unrivalled level of tailored services and expertise.

outsourced HR and recruitment experts

Why Choose Outsourced HR Services?

With outsourced HR services, you can access expert advice at a fraction of the cost. Whether you need to supplement your HR team without the cost of hiring or you’re a small business without an HR department, outsourced HR services can help fill the gap.

Outsourcing your HR gives you:

  • Instant access to expert advice
  • HR help on an as-needed basis
  • Flexibility: personalised solutions for your requirements
  • Cost-effective: tailored to your budget
  • Compliance: cover your regulatory HR bases
  • Recruitment services: hire top talent without agency fees

Employee Matters can help you solve your immediate and long-term HR challenges, whether that be implementing new policies and procedures, redundancies, or compliance with Employee Relations (ER) legislation:

Call us now 📞 (02) 8021 4206 or book a free call

Common Employee challenges that we help solve:

With years of experience in solving employee challenges, we have vast experience in handling HR issues and creating a HR strategy for organisations.

What are some common employee challenges we can solve?

  • HR policies & procedures
  • Exiting non-performers / redundancies
  • Overwhelmed in-house HR team
  • Unfair dismissal claims and formal investigations
  • Restructuring and acquisition
  • Onboarding and engagement
  • Modern Award analysis and rates
  • Bullying and harassment complaints

Let's talk

Request a free initial consultation to learn how you could save time and money by outsourcing your HR challenges:


Alternatively, call us on (02) 8021 4206 to speak with one of our friendly employee experts or drop us a line via our contact page.

What are our customers saying?

"Employee Matters matched us with an Employee Expert who is a perfect fit for our culture. Right from the first day she started working with us, her professionalism and expertise, along with her personable nature, made working with her a pleasure.

The impact our Employee Expert has had on our company in helping bring the staff back together after the COVID is priceless. We are so grateful to have her as part of our team, and look forward to our journey ahead."

Client feedback from
Rebecca Brown, Mermed

Total Outsourced HR

Employee Matters provides you with a total outsourced HR solution, including:

Comprehensive
HR Roadmaps

Organisational culture
analysis & reporting

Writing and introducing
HR policies

Design and execution of
bespoke training

One-on-one coaching
and team workshops

Assistance with change
/ internal communications

Redundancy and
Fair Work assistance

Award interpretations
and classifications

Performance management
frameworks

Employee Matters was founded in 2011. All our Employee Experts have at least 10 years of experience, with many having over 20 years. From Sydney to Melbourne to Perth and all across the country, our tried-and-tested methods and outsourced HR expertise are offered Australia-wide.

WE’RE HERE TO HELP

Book a Free Initial Consultation

Let's Talk

Alternatively, call us on (02) 8021 4206
or drop us a note via our contact page.

Partner with our Employee Experts

Our Employee Experts are here to partner with you for the long term, integrating with your business, understanding your unique requirements, and implementing a plan to get the results you need.

We work with:

  • Internal HR departments
  • Start-ups
  • Businesses restructuring / undergoing acquisition

HR Training Services

As part of our HR Pathways offering, Employee Matters also offers bespoke training on a vast range of HR topics such as:

Advanced Behavioural
Interviewing Skills for Managers

Coaching for Performance

Performance Management of
Poor Performers and Terminations

Managing Bullying & Harassment
at Work

Why choose Employee Matters?

Employee Matters analyses your HR pain points and provides as much or as little HR & Recruitment services as you need. We deliver:

Cost-effective HR services
without compromising on quality

Flexibility - solutions tailor made
to your requirements and budget

A clear HR strategy that delivers
real business results

A Senior HR Manager who understands
your specific business needs

We embed in your business
and are invested in your success

HR best-practice education
for your people leaders

Employee Matters takes pride in delivering premium HR outsourcing Australia-wide – and satisfaction in the great feedback we receive from our satisfied clients:

Testimonials

Since engaging Employee Matters with Morgan as our dedicated Expert, we have made major improvements to our policies across the board that benefit both the company and our employees. We went from having virtually no policies to almost all that we require within months, and improved our processes at the same time. Overall Morgan saves us time when issues arise, her sound advice always leads us in the right direction. She is a trusted adviser

Matthew Grove

CEO
We were referred to Employee Matters by our business coach, to provide coaching and support for our management team, make sure we were compliant with our HR responsibilities, and build on some of the structure that we already had in place. Employee Matters and the team were knowledgeable, responsive, flexible to the needs of our business, and Nardia became an integral part of our team. Employee Matters will continue to be part of Technium as we grow, and I'd recommend anyone who has employees to not wait for a problem, but to take a proactive approach and engage with Employee Matters sooner rather than later.

Simon Pilkington

Managing Director
The prospect of an employment dispute is terrifying to me, despite 40 years of legal experience, mainly in large firms. Now that I am the principal of a boutique planning and environmental law practice, employing 7 people, my salvation has been Natasha Hawker's book 'From Hire to Fire & Everything in Between'. It is a gem: well written and practical, it nicely balances my need for simplicity with sufficient detail to make it useful. The book is empowering in that it helps me identify the issues and questions I need to have in mind when analysing and addressing a problem. Thank you Natasha, you have literally improved the quality of my life by reducing my stress when it comes to dealing with employment matters.

Glen McLeod

Principal
As a US based business with employees in Australia, I was looking for assistance in managing our Australian arm, as well as helping me to navigate the Australian employment landscape. I have been using Employee Matters and Catherine for a while now, and have been really impressed how Catherine has helped me manage the team in Australia and has kept me abreast of HR, Fair Work and other legislative developments. Catherine’s guidance and advice has been so beneficial and I really appreciate all the extra support.

Ana Apostolescu

Director of HR & Operations
“I had the pleasure of having Natasha involved in our 2nd annual Workforce Analytics Summit in Sydney in 2020. Natasha was very well-prepared, highly professional, and an engaging panel moderator. She knew her topics well and engaged with the speakers prior to the event to be fully prepared for an outstanding session. Looking forward to working with her again in future!”

Nick Kenny

Conference Producer – Australia, New Zealand & Asia
Natasha was engaged to develop and facilitate a half day training session as part of our annual global conference. The brief was to educate our people leaders on hiring excellence and optimising team performance. As a fast growing small company, we were looking for someone to train our relatively new people leaders from both commercial and technical backgrounds (and multiple geographies). Natasha was willing to understand our organisation and particular needs, and tailor the content and workshop accordingly. She also set up an expectations model in advance so we could reflect on the desired outcomes and we debriefed against this model after the event. The training session itself was very well run, with a nice mix of theory, discussion and practice sessions for behavioural interviewing in small groups. Natasha's experience as well as her passion and enthusiasm for effectively recruiting and managing people is impressive. The session was very highly rated by our people leaders and we frequently hear people talking about Natasha's interviewing techniques. We would happily recommend Natasha to organisations seeking to invest in their recruiting and people-management capability.

Stuart FitzRoy

Chief Product & Engineering Officer, Rokt
Natasha did a fantastic job of both presenting key information in a pre-planned structure that was informative and easy to understand, and dealing with the many questions that came thick and fast from Q and A. It was really great to get the opportunity to speak to an expert who could help with any challenges a company is facing in the HR space no matter how big or small. I particularly liked that Natasha’s focus wasn’t just advice on how to stay on the right side of employment law, but also how to build a company with great culture and a happy, motivated and cohesive workforce. Great Job Natasha, looking forward to learning more from you in the future.

Drew Alexander

Director, XAM Consulting Pty. Limited.
"In 2017, my company launched its first group coaching program, designed to provide small business owners in their early years with the knowledge and support they need to grow, whilst effectively managing commercial risk. Employees and contractors are such a high-risk area for business owners, specifically those who cannot afford – or do not know where to find – reliable advice. I met Natasha in 2015 when she was delivering a presentation to a group of small business owners. With years of experience of my own in HR, within corporate organisations, it was obvious Natasha knew her subject matter inside-out. She was engaging, relevant and it was obvious that she cared. Upon launching my group coaching program, Natasha was an obvious choice to deliver a workshop on recruitment and employee engagement. Natasha was – as usual – engaging, and the content of the presentation was very relevant to the audience. As was evident from our surveys, my clients were extremely satisfied with the workshop – they felt that Natasha was the “right balance between knowledgeable and approachable”, and that the workshop resulted in increased awareness relating to HR matters which are relevant to them, and the confidence to expand their business through more clarity on the hiring process and employee engagement strategies. Since then, all the clients who attended the workshop have hired employees and they have found the strategies they learned to be extremely useful. I recommend Natasha to all my clients who currently, or plan to, employ staff, and I hope Natasha will continue to facilitate the HR workshop for our future group coaching programs."

Kathryn Kavanagh

Director, Momentum Lab
"I was very fortunate to meet Natasha Hawker at a Conference and felt so inspired by her enthusiasm that I got hold of her book “From Hire to Fire”. I found it to be an excellent summation of events that occur every day in the workplace with ready tips in how to deal with these situations. Natasha’s goal in writing the book was for it to sit "doggy eared" on managers desk and being referred to as a guide when these situations arise unannounced. This objective has been achieved and I would recommend any small business owner who is unfamiliar with managing staff to get hold of the book as it is a great knowledge base to deal with these situations".

Brian Doughty

Founder and Director, The Outsourced CFO

Need Help with Recruitment?

Say goodbye to agencies. Say hello to Recruitment Matters.

How We Work

When you choose our outsourced HR services, Employee Matters will be your HR partner, helping you develop a solution for your burning issues. We will embed an Employee Expert into your organisation, who acts as your in-house, outsourced HR specialist. Here’s how it works when you agree to work with us on ‘Achieving Success Through Your People’:

Starting Your HR Journey

At the start of your HR journey with us, you can expect:

  • A welcome from our Managing Director, Natasha Hawker
  • Details about your Employee Expert
  • Information on how you have helped with our giving program, just by signing up to our services
  • Your Employee Expert to be in touch to meet with you and commence your HR journey with us

Meet your dedicated Expert

Your dedicated Employee Expert will then meet up with you to:

  • Discuss your burning HR issue and make a start on resolving this for you
  • Set up a time to complete data gathering for our Employee Metrics HR diagnostic tool
  • Arrange for your other free resources to be delivered

Setting you up for success

Over the next few weeks your Employee Expert will:

  • Work with you to resolve your burning HR issue
  • Complete the Employee Metrics diagnostic report with a ‘traffic light’ risk indicator and recommended actions
  • Agree your HR Roadmap; a one-year strategic HR plan for your organisation

Kickstart your journey with HR pathways

With your plan in place we can agree your monthly hours of HR support and your Expert will:

  • Conduct an initial meeting, covering scope of work, plans/strategies/next steps, end goal
  • Work with you to deliver our promise

Progress Check-ins

  • Meetings to review and ensure progress, as per your requirements

Reporting

  • Status of any burning HR issues
  • Measure success against your HR Roadmap
  • Visibility of how your monthly hours have been used
  • Any updates to your HR Roadmap (as required)

Client Satisfaction

  • Scheduled calls from our MD and GM for feedback
  • What is working for you?
  • What could we be doing better for you?

Ongoing Support and Added Value

  • Repeating pathways at the end of 12 months and reviewing and updating the HR Roadmap

WE’RE HERE TO HELP

Book a Free Initial Consultation

Let's Talk

Alternatively, call us on (02) 8021 4206
or drop us a note via our contact page.